SAP Conversational AI Custom Messages (Buttons, List, Card Types)

SAP Conversational AI custom messages are structured message formats — including buttons, lists, and cards — that a developer uses to present chatbot responses in a visually rich and interactive way. Rather than plain text, these message types allow the bot to display formatted content such as images, titles, and clickable actions drawn from data sources like API responses. Developers can use scripting within the SAP Conversational AI platform to dynamically build these message types, for example by mapping fields from an API response into a card or list layout.